Effective Date: 20/01/2025
Hey V.A. (“Company,” “we,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth). By engaging our services, including The 6-Month Elevator Package (“Package”), you consent to the practices outlined below.
1. Information We Collect
We may collect the following types of personal information:
• Contact Details: Name, email address, phone number, and business address.
• Business Information: Company name, ABN, branding guidelines, and social media account details.
• Account Credentials: Login credentials for platforms such as social media accounts, email marketing tools, CRM systems, domain hosts, and website CMS.
• Payment Information: Payment details provided for invoicing and processing payments.
• Website Usage Data: Information collected through cookies, IP addresses, and website analytics tools when you visit our website.
2. How We Use Your Information
We use your information to:
• Deliver the services outlined in The 6-Month Elevator Package.
• Communicate with you regarding service updates, approvals, and deliverables.
• Set up and manage tools, platforms, and accounts required for service delivery.
• Process payments and issue invoices.
• Provide customer support and resolve any queries or disputes.
• Improve our services and website functionality through analytics and feedback.
3. How We Store and Protect Your Information
We take the security of your personal information seriously and implement measures to protect it from unauthorised access, misuse, loss, or disclosure.
• Data Storage: All sensitive information, such as account credentials, is stored securely using LastPass, a password management system designed for secure storage.
• Access Control: Access to your information is limited to authorised personnel directly involved in delivering your services.
• Data Retention: We retain your personal information only as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law.
4. Sharing of Information
We do not sell, rent, or share your personal information with third parties, except in the following circumstances:
• Service Delivery: When necessary to integrate third-party tools or platforms required for service delivery (e.g., social media platforms, email marketing tools).
• Legal Obligations: When required by law or to comply with a legal request, such as a subpoena or court order.
• Business Transfers: If Hey V.A. is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
5. Your Rights
You have the right to:
• Access the personal information we hold about you.
• Request corrections to any inaccurate or incomplete information.
• Withdraw consent for certain types of data processing, such as marketing communications.
To exercise these rights, please contact us at [email protected].
6. Cookies and Website Tracking
We use cookies and similar technologies to enhance your experience on our website. Cookies help us:
• Understand how visitors interact with our website.
• Improve website performance and user experience.
• Provide relevant advertisements through third-party platforms.
You can control or disable cookies through your browser settings. Note that disabling cookies may impact your ability to use certain website features.
7. Third-Party Links
Our website may contain links to third-party websites or services. This Privacy Policy applies only to Hey V.A., and we are not responsible for the privacy practices or content of external sites.
8. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on our website with the effective date indicated at the top.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
• Email: [email protected]